Shipping policy

Shipping & Delivery Policy – Brelisa

Thank you for shopping with Brelisa. We aim to provide clear, transparent, and reliable shipping information to help ensure a smooth shopping experience for our customers.

This policy applies to all orders shipped within the United Kingdom.

Order Processing Time

  • Orders are processed within 1–3 business days
  • Processing days: Monday to Friday
  • Orders placed on weekends or public holidays will be processed on the next business day

Order Cut-Off Time

  • Daily Cut-Off Time: 4:00 PM (GMT)
  • Orders placed before the cut-off time may be processed on the same business day
  • Orders placed after the cut-off time will be processed on the following business day

Shipping Method & Transit Time

  • Shipping Method: Standard UK Shipping
  • Estimated Transit Time: 7–9 business days (Monday to Friday)

Total Estimated Delivery Time

  • Processing Time: 1–3 business days
  • Transit Time: 7–9 business days
  • Total Estimated Delivery Time: 8–12 business days (Monday to Friday)

Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or periods of high shipping demand.

Shipping Charges

  • Free Shipping on all orders
  • No minimum purchase required

Delivery Address

Orders are shipped to the address provided at checkout.

Please make sure your shipping information is accurate and complete before placing your order.

Brelisa is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping addresses.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@brelisa.shop.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Order Tracking

  • A shipping confirmation email containing tracking details will be sent once your order has been dispatched
  • Tracking information is generally available within 24–48 hours after dispatch

Lost or Delayed Orders

If your order is delayed or appears to have been lost during transit, please contact us at support@brelisa.shop.

We will assist you by working with the shipping carrier to help resolve the issue.

Customer Support

For any inquiries or assistance:

Store Name: Brelisa

Address: 7 Warden Hill Road, Luton, LU2 7AE, United Kingdom

Phone: +44 7482 124165

Email: support@brelisa.shop

Instagram: Brelisa

Facebook: Brelisa

Our support team is ready to assist you with any questions and help provide a smooth and stress-free shopping experience.