Refund policy

Returns & Refund Policy – Brelisa

At Brelisa, customer satisfaction is our top priority. Please read our Returns & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and unwashed
• All original tags must remain attached
• Products must be returned in their original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these requirements may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at support@brelisa.shop.

Once your return request is approved, we will provide you with:

• Return instructions
• A return shipping label (if applicable)

Please Note: Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive:

• A damaged item
• A defective product
• The wrong item or size

Please contact us at support@brelisa.shop with photos of the issue. We will review your case and provide a suitable solution as quickly as possible.

4. Exchanges

We offer exchanges for:

• Damaged or defective items
• Incorrect items received
• Wrong size delivered

Exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Brelisa does not charge any restocking fees.

You will not be charged an additional fee for returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds are issued to the original payment method
• Processing time: 5–7 business days
• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may require additional time to post the refund to your account.

7. Discounts & Promotions

Refunds will not be issued for discounts or promotional codes that were not applied at checkout.

Discounts and promotional offers must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For any questions or assistance regarding returns or refunds:

Store Name: Brelisa

Address: 7 Warden Hill Road, Luton, LU2 7AE, United Kingdom

Phone: +44 7482 124165

Email: support@brelisa.shop

Instagram: Brelisa

Facebook: Brelisa

Our team is available to assist you and help ensure a smooth shopping experience.