Refund policy

At Brelisa, customer satisfaction is our highest priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and unwashed
  
• All original tags must remain attached
  
• Products must be returned in their original packaging
  
• Proof of purchase (order number or receipt) is required

Items that do not meet these requirements may not qualify for a return.

2. How to Start a Return

To begin the return process, please contact our support team at support@brelisa.shop.

Once your request has been reviewed and approved, we will provide:

Return instructions
A return shipping label (if applicable)

Please note: Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

• A damaged item
  
• A defective product
  
• The wrong item or size

Please contact us within 48 hours of delivery at support@brelisa.shop and include clear photos of the issue. Our team will review your request and provide an appropriate resolution as quickly as possible.

4. Exchanges

We offer exchanges only for:

• Damaged or defective items
  
• Incorrect items received
  
• Wrong size delivered

All exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Brelisa does not charge any restocking fees.

You will not incur any restocking charges when returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Refunds are issued to the original payment method
  
• Processing time: 5–7 business days
  
• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

7. Discounts & Promotions

Refunds will not be issued for discounts or promotional codes that were not applied during checkout.

Promotional offers must be redeemed at the time of purchase and cannot be applied retroactively after an order has been completed.

Customer Support

For any questions or assistance, please contact us:

Address: 7 Warden Hill Road, Luton LU2 7AH, United Kingdom

Phone: +44 7482 124165

Email: support@brelisa.shop

Our customer support team is committed to providing prompt assistance and ensuring your shopping experience with Brelisa is smooth, reliable, and enjoyable.