FAQ

Frequently Asked Questions – Brelisa

We’ve answered some common questions below to help make your shopping experience with Brelisa simple, clear, and transparent.

Where is Brelisa located?

Brelisa operates from the United Kingdom. Our business address is:

7 Warden Hill Road, Luton, LU2 7AE, United Kingdom

Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the United Kingdom.

How long does delivery take?

Orders are processed within 1–3 business days (Monday to Friday).

After processing, shipping generally takes 7–9 business days.

Total estimated delivery time: 8–12 business days (Monday to Friday).

Will I receive an order confirmation email?

Yes. Once your order has been successfully placed, you will receive a confirmation email containing your order details.

Do you provide order tracking?

Yes. Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information is generally available within 24–48 hours after shipment.

What is Brelisa’s Return Policy?

You can find detailed information about returns, eligibility, and timelines in our Return & Refund Policy section on the website. It explains how to request a return and the conditions that apply.

How can I request a return?

To request a return, please contact us at support@brelisa.shop.

Please include your order number and the reason for your return.

Are there any items that cannot be returned?

Some items marked as final sale may not be eligible for return.

Any applicable restrictions will be clearly stated in the product description before purchase.

Customer Support

For any questions, our support team is ready to assist:

Store Name: Brelisa

Address: 7 Warden Hill Road, Luton, LU2 7AE, United Kingdom

Phone: +44 7482 124165

Email: support@brelisa.shop

Instagram: Brelisa

Facebook: Brelisa

We are committed to providing prompt and friendly support to help make your shopping experience smooth and enjoyable.