FAQ

We've answered some of the most common questions below to make your shopping experience with Brelisa simple, transparent, and hassle-free.

Where is Brelisa located?

Brelisa operates from the United Kingdom. Our business address is:

7 Warden Hill Road, Luton LU2 7AH, United Kingdom

Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the United Kingdom.

How long does delivery take?

Orders are processed within 1–2 business days (Monday to Friday).

After processing, shipping typically takes 5–7 business days.

Total estimated delivery time: 6–9 business days (Monday to Friday).

Will I receive an order confirmation email?

Yes. Once your order has been successfully placed, you will receive a confirmation email containing your order details.

Do you provide order tracking?

Yes. After your order has been dispatched, you will receive an email containing your tracking number.

Tracking information is generally available within 24–48 hours after shipment.

What is Brelisa's Return Policy?

You can find complete information regarding returns, eligibility requirements, and return timeframes in our Return & Refund Policy. The policy explains the return process step by step and outlines all applicable conditions.

How can I request a return?

To initiate a return, please contact us at:

support@brelisa.shop

Please include your order number along with the reason for your return request so we can assist you as quickly as possible.

Are there any items that cannot be returned?

Certain products marked as Final Sale may not be eligible for returns.

Any return restrictions will be clearly stated on the relevant product page before purchase.

Customer Support

If you have any questions or require assistance, our support team is always happy to help.

Address: 7 Warden Hill Road, Luton LU2 7AH, United Kingdom

Phone: +44 7482 124165

Email: support@brelisa.shop

We are committed to providing prompt, friendly, and reliable customer support to ensure your shopping experience with Brelisa is smooth and enjoyable from beginning to end.